Refund & Cancellation Policy

At The Living Trends, we want you to love what you order. This policy explains how order cancellations, returns, and refunds work. If anything about your order isn't right, please reach out to us — we're happy to help.

You may cancel an order free of charge as long as it has not yet been shipped. Once an order has been dispatched, it can no longer be cancelled, but you may be eligible to return it after delivery under the terms below.

Eligible items may be returned within 7 days of delivery, provided they are unused, unwashed, and in their original condition with all tags and packaging intact. To start a return, please contact us with your order number and the reason for return.

For hygiene and quality reasons, certain items — including pierced jewellery/ornaments, innerwear, and made-to-order or customised products — cannot be returned unless they arrive damaged or defective. Sale/clearance items marked as final sale are also non-returnable.

Email us at admin@thelivingtrends.com with your order number, the item(s) you'd like to return, and the reason. Our team will confirm eligibility and share the return address and next steps. Please do not send items back without confirming with us first.

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed to your original payment method (or as store credit, where applicable) within 7–10 business days. Please note it may take a few additional business days for the refund to reflect in your account, depending on your bank.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund, including any return shipping costs, at no expense to you.

We currently offer exchanges for size or variant, subject to availability, on eligible items. To request an exchange, follow the same process as a return and let us know your preferred replacement.